Return Policy
Return & Refund Policy
At DrEkberg.Shop, we strive to provide quality products and prompt order fulfillment. Please review our return, refund, and cancellation policies carefully before placing an order.
1. Orders and Cancellations
We process and ship orders promptly. Please verify your product selections, billing information, and shipping address before completing your purchase.
Orders generally cannot be canceled or modified once processing has begun.
All physical product sales are final, except for damaged, defective, or incorrect products, or where otherwise required by applicable law.
2. Supplements and Personal Care Products
For product safety and quality reasons, supplements and personal care products are non-returnable and non-refundable.
We do not accept returns of opened or unopened supplements or personal care products due to changes of mind, incorrect selections, or unwanted purchases.
Exceptions apply to damaged, defective, or incorrect products and where required by applicable law.
3. Damaged, Defective, or Incorrect Orders
Customers must report damaged, defective, or incorrect products within 14 days of delivery.
All claims must be submitted to info@drekberg.shop and include:
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The order number
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A detailed explanation of the issue
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Clear photographs documenting the damage, defect, or incorrect product
Photographs and supporting information are required to evaluate claims. Additional photographs or documentation may be requested when necessary.
Once the required documentation has been received, DrEkberg.Shop will review the claim and determine the appropriate resolution, which may include a refund or replacement.
Customers must not return products without prior authorization. If a physical return is necessary, we will provide instructions. Return shipping arrangements and costs are determined case by case, subject to applicable law.
The 14-day reporting requirement does not limit any rights or remedies that cannot legally be restricted.
4. Standard Process, Thorne, Energetix, and Other Supplier Orders
DrEkberg.Shop and its suppliers reserve the right to decline or cancel orders for reasons including:
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Restricted or unauthorized shipping addresses
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Supplier distribution or resale restrictions
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Previous credit card disputes or unresolved payment issues
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Suspected fraud or order-verification concerns
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Violations of applicable supplier purchasing policies
If DrEkberg.Shop or a supplier cancels an order before fulfillment, the payment collected for the canceled items will be refunded.
Refunds are generally issued to the original payment method.
5. Non-Supplement Products
All sales of non-supplement physical products are final.
We do not accept returns of non-defective products, including unopened or unused merchandise, due to changes of mind, incorrect selections, or unwanted purchases.
This policy applies to physical merchandise such as mats, beds, blankets, accessories, and other non-supplement products.
If an item arrives damaged, defective, or incorrect, customers must follow the reporting and documentation requirements in Section 3.
Nothing in this policy limits rights or remedies available under applicable law.
6. Refused Deliveries and Unauthorized Returns
Customers who wish to refuse delivery are responsible for arranging this directly with the shipping carrier. DrEkberg.Shop does not arrange delivery refusals on a customer's behalf.
Refusing delivery, returning a package to the sender, or placing a delivered package back in a mailbox does not automatically qualify an order for a refund.
Unauthorized returns are not eligible for refunds solely because the merchandise was returned to DrEkberg.Shop.
Orders that have already been processed or shipped remain subject to this policy, including subscription orders that were not canceled before processing.
Customers are responsible for any applicable return shipping costs or carrier fees associated with unauthorized returns, except where otherwise required by law.
DrEkberg.Shop is not responsible for packages lost during unauthorized returns, except where applicable law requires otherwise.
Any refund obligation will be determined under this policy and applicable law.
7. Non-Returnable Products and Services
The following are generally non-returnable or non-refundable, except where required by applicable law or expressly provided elsewhere in this policy:
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Supplements and personal care products
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Non-defective physical merchandise
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Opened or used products
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Custom or made-to-order products
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Perishable products
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Gift cards and final-sale items
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Digital downloads, online courses, webinars, and other digital content once delivered or accessed
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Completed consultations and services
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Laboratory tests once the applicable service has been performed or the order has become non-cancelable under its disclosed terms
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Products purchased directly through third-party websites, which are governed by those sellers' policies
8. Exchanges
We do not offer exchanges.
Damaged, defective, or incorrect products are handled through our customer service resolution process. When appropriate, a replacement may be provided to resolve a verified issue.
9. Subscriptions
Subscriptions renew automatically according to the billing schedule disclosed at checkout.
Customers are responsible for managing their subscriptions and canceling or modifying them before the next renewal order is processed.
Subscriptions can be managed or canceled through our Subscription Management Page.
Canceling a subscription prevents future eligible renewals. It does not automatically cancel or refund orders that have already been processed or shipped.
Orders shipped because a subscription was not canceled before processing remain the customer's responsibility and are subject to our standard return policy.
Refusing delivery or returning an unwanted subscription shipment does not automatically qualify that order for a refund.
10. Refund Processing
When a refund is approved, it is generally issued to the original payment method.
Banks and credit card companies may require additional business days to post the refund to the customer's account.
11. Customer Agreement and Applicable Law
By placing an order and accepting our Terms and Policies at checkout, customers acknowledge the return, refund, cancellation, and subscription conditions disclosed at the time of purchase.
Nothing in this policy limits or excludes consumer rights or remedies that cannot be waived under applicable federal or state law.
12. Contact Information
For questions about orders, returns, refunds, or subscriptions, please contact:
DrEkberg.Shop
5920 Odell St
Cumming, GA 30040
United States
Email: info@drekberg.shop
Phone: 678-638-0898
We generally respond within 72 business hours.
